Brilliant Working Teams
Supercharging team performance by asking five simple questions.
Benefits
Customer Focus
Wowing the team's customer(s) with laser focus on what they want and value
Cost Reduction
Reducing costs and freeing up team capacity for value-add work by removing waste
Unleash Talent
Unleashing team members talent into a continuous improvement culture
Problem Solving
Relentless problem solving in the team and between teams as a way of working
Healthy Environment
Creating a healthy, enjoyable and fulfilling working environment
Teams Problems Addressed
The Brilliant Working Teams course helps groups align, communicate, and deliver real customer value — together.
Unclear Team Direction
Teams often lack a shared understanding of their purpose, customers, or how their work creates value.
Poor Daily Engagement
Teams meet but don’t connect — daily interactions miss structure, focus, and energy.
Unbalanced Demand
Teams can’t see what’s really coming their way — demand is invisible, uneven, or constantly changing.
Capacity Blind Spots
Teams don’t know their true capacity or skill gaps — work overloads some while others are underused.
No Standard Problem Solving
Issues get discussed but not resolved systematically — there’s no shared method for improvement.
Low Reflective Thinking
Teams rarely pause to learn from experience — rushing from one task to another without reflection.
Siloed Collaboration
Teams work beside each other, not with each other — no visibility into cross-functional dependencies.
Unclear Progress Measures
Success isn’t defined — teams can’t tell if they’re improving or just busy.
Course Details
6 Essential Modules
Covering the 5 Questions Checklist and exploring each question in detail
Tests and Quizzes
Continuous learning with tests and quizzes throughout the modules
Certification Exam
Completing and tracking learning with certification exam (80%+ pass mark)
Course Overview
2 Hours Total
Including exam
Multi-Device Access
Available on notebooks, tablets and mobile phones
For Teams
Team leaders and team members
Pricing
Annual license per user
Solutions Provided
Customer Understanding
Understanding the team's customer(s), their purpose in using the team and how to measure success.
Customer Prioritisation
Prioritising different customer types. Most teams have more than one type of customer and you can't keep everyone happy all the time!
Team Huddles
Consciously engaging each day as a team with a short physical or virtual huddle. Seeing together, knowing together, acting together.
Demand Management
Understanding the demand that we need to handle as a team. Relentlessly reducing failure demand and better handling value-demand.
Capacity Planning
Knowing our actual capacity and the capacity we need to handle our demand. Knowing the skills we have and the levels of skills we need.
Skills Development
Continually developing our skills as a way of working. Cross-skilling and up-skilling for additional capacity and flexibility.
Problem Resolution
Welcoming problems because resolving problems means improving. Having simple and standard ways to fix problems.
Root Cause Analysis
Solving problems within the team and between teams as a way of working. Getting to the root cause of problems and fixing them once and for all.
Supercharge Your Team Performance
Start asking the five simple questions that transform teams