Meet Our Team
Passionate experts dedicated to making continuous improvement accessible and effective
James
"I love it when things work well! My goal was to create not just a fast and scalable learning experience but also to make it fun and accessible."
Learn More About Our Team →
Rob
"For me, it's the people closest to the customer who hold the key. I focus on Accessibility and Scalability in everything we create."
Aslam
"I'm energized by how new technologies like AI can make proven continuous improvement principles more accessible to everyone."
Sophie
"I'm an artist and musician who created 128 illustrations for the eCourses and 22 for the book. My aim is to communicate ideas as simply and elegantly as possible."
Matthias
"I project manage e-learning content at CBTL Munich. Working with Brilliant Working has been fun - transforming the book into proper e-learning format."
Our Mission
To help you create a more effective, productive and fulfilling work environment
Organizations Making Things Hum
Six examples of organizations using Brilliant Working to transform their operations
Agriculture Services Start-up
A 14-person company, fed up with constant waste and rework, wanting a standard, more effective way of working together.
Trading Company
Moving to a place where, in the COO's words: "Not everything has to be a project to get improved."
Michelin Two-Star Hotel
Renowned for food and service, ensuring every issue is known and dealt with immediately – including getting to the root of problems.
Global Bank
Transforming commercial lending into a brilliant client experience, twice as fast and at 30% less cost.
Government Department
Urgently improving team collaboration as they moved to remote working during COVID-19.
Management Consultancy
Fast-growing firm transforming recruitment from average to brilliant in candidate experience, speed and quality.
Acknowledgements
The Brilliant Working Online Courses are the copyright and intellectual property of Brilliant Working Ltd.
The 3D framework and methodology is the copyright and intellectual property of Baringa Partners LLP.
Illustrations in the Brilliant Working Online Courses © 2025 Sophie Smiles
Brilliant Working Online Course Development and Production CBTL GmbH